REFUND & RETURN POLICY

1. Policy Overview

QuantumByte Technologies stands behind every product we sell. This policy covers returns, replacements, and warranty claims for hardware purchased through our store. Custom PC builds and services have separate terms (see Terms & Conditions Sections 4 & 5).

2. 7-Day Return & Exchange Window

You may request a return or exchange within 7 calendar days of delivery if:

• Unopened & Sealed: Product is in original factory-sealed packaging with all seals intact, accessories, manuals, and promotional items included.
• Dead on Arrival (DOA): Hardware defect identified upon first use (e.g., GPU artifacting, SSD not detected, motherboard POST failure, display dead pixels exceeding manufacturer threshold).
• Wrong Item Shipped: Product received does not match order confirmation (model, specification, or variant mismatch).
• Shipping Damage: Visible physical damage from transit reported within 24 hours of delivery with photos.

3. Return & Exchange Process

1. Initiate Request: Contact support via WhatsApp (+92 325 4803957) or email (supportquantumbytetechnologies@gmail.com) with order ID, reason, and photos (if DOA/damage).
2. RMA Issuance: We issue a Return Merchandise Authorization (RMA) number and return instructions within 4 business hours.
3. Packaging: Repack in original box with all accessories. Include RMA slip. Use anti-static bag for components (GPU, RAM, SSD, motherboard).
4. Shipment: We arrange free courier pickup for DOA/wrong item/damage. For change-of-mind returns, customer bears return shipping (Rs. 500-1,500 depending on size/weight).
5. Lab Inspection: Our technical lab inspects within 2 business days of receipt. Tests include: POST, stress benchmarks, firmware verification, physical inspection.
6. Resolution: Approved returns → refund to original payment (3-5 business days) or replacement dispatch. Denied returns → return shipped back at customer cost with detailed report.

4. Refund Methods & Timelines

Refunds exclude original shipping charges (unless DOA/wrong item/damage). Custom PC deposits are non-refundable per Section 4 of Terms.

5. 1-Year QuantumByte Hardware Warranty

All retail products carry a 1-year QuantumByte warranty from delivery date, covering:

• Manufacturer component failures (GPU, CPU, RAM, SSD, PSU, motherboard, display, peripherals)
• Custom PC build workmanship: assembly, cable routing, liquid cooling loop integrity, BIOS tuning
• Power supply failures, display defects (dead pixels, backlight bleed beyond spec)
• Cooling system failures: AIO pump, fan controllers, custom loop components

5.1 Warranty Claim Process

1. Contact support with order ID, issue description, and error photos/videos.
2. Remote troubleshooting (TeamViewer, phone) attempted first for software/driver issues.
3. If hardware fault suspected: RMA issued, free courier pickup arranged.
4. Lab diagnosis (3-5 business days). Covered repairs → free. Non-covered → quote provided.
5. Repair completed with genuine parts. 24-hour post-repair stress test.
6. Return shipping free for warranty claims.

5.2 Warranty Exclusions

• Physical damage: drops, liquid spills, crushed chassis, bent pins, cracked PCBs
• Unauthorized modifications: overclocking beyond safe limits, custom BIOS flashes, component swaps
• Improper installation: incorrect CPU mounting, RAM in wrong slots, PSU cables mismatched
• Environmental damage: power surges (use UPS), humidity, dust accumulation, pest infestation
• Normal wear: fan bearing noise after 12 months, thermal paste degradation, RGB LED dimming
• Software issues: OS corruption, driver conflicts, malware, user-installed applications

6. Manufacturer Warranties (Pass-Through)

In addition to our 1-year warranty, products carry their respective manufacturer warranties:

We assist with manufacturer RMA coordination. Shipping to manufacturer service centers may incur charges.

7. Repair Services Warranty

Hardware repair and micro-soldering services carry a 30-day workmanship warranty from pickup date. Covers the specific repair performed (e.g., BGA reball, trace repair, capacitor replacement). Does not cover unrelated subsequent failures or pre-existing conditions on other components.

8. Custom PC Build Warranty Details

See Terms & Conditions Section 4 for full terms. Summary:

• 1-year build warranty: assembly, cable management, liquid cooling loop, BIOS configuration
• Individual components: manufacturer warranties (pass-through)
• Free remote diagnostics for build warranty period
• Annual maintenance service available (thermal paste refresh, loop flush, dust cleaning) at discounted rate

9. Denied Claims & Appeals

If a return or warranty claim is denied, we provide a detailed technical report with photos and test results. You may appeal within 7 days by providing additional evidence or requesting a second opinion from the manufacturer (at your cost). Final determinations rest with QuantumByte Technologies.

10. Contact for Returns & Warranty