PRIVACY POLICY

1. Introduction & Scope

QuantumByte Technologies ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website quantumbyte.tech, purchase hardware, book IT services, or interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, book a service, or contact us, we may collect:

• Full name, email address, phone number
• Shipping and billing addresses
• Payment information (processed securely via third-party gateways)
• Account credentials (hashed passwords)
• Order history and service requests
• Communication preferences

2.2 Automatic Data Collection

When you browse our website, we automatically collect:

• IP address, browser type, operating system
• Pages visited, time spent, referral source
• Device identifiers and cookies (see Cookie Policy section)

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: Fulfill hardware orders, process payments, arrange shipping, and provide tracking updates
• Service Delivery: Schedule IT consultations, custom PC builds, hardware repairs, and networking services
• Customer Support: Respond to inquiries, process warranty claims, and provide technical assistance
• Account Management: Maintain your profile, order history, wishlist, and comparison lists
• Communication: Send order confirmations, shipping notifications, service updates, and occasional promotional emails (with consent)
• Security & Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access
• Legal Compliance: Fulfill legal obligations, resolve disputes, and enforce agreements

We do not sell your personal information to third-party advertisers or data brokers.

4. Data Sharing & Third Parties

We may share your information with:

• Shipping Partners: Courier services (TCS, Leopards, Pakistan Post) for delivery
• Payment Processors: Secure payment gateways (Stripe, PayPal, EasyPaisa) — we do not store full card details
• Service Providers: Cloud hosting (Vercel, Neon), analytics (Sanity), email services
• Legal Authorities: When required by law, court order, or to protect our rights

All third parties are contractually bound to protect your data and use it only for specified purposes.

5. Data Security

We implement industry-standard security measures:

• 256-bit TLS/SSL encryption across all pages and checkout flows
• Passwords hashed with scrypt (salt + hash, never stored in plain text)
• HMAC-signed session cookies with secure, httpOnly, sameSite flags
• Role-based access control (customer, staff, super admin)
• Regular security audits and vulnerability assessments

While we strive to protect your data, no internet transmission is 100% secure. You are responsible for keeping your account credentials confidential.

6. Data Retention

We retain your personal information only as long as necessary:

• Account data: Until account deletion request
• Order records: 7 years (tax and legal compliance)
• Service booking records: 3 years
• Analytics/cookie data: 26 months maximum
• Marketing communications: Until unsubscribe

7. Your Rights (GDPR & Local Law)

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data
• Rectify inaccurate or incomplete information
• Request erasure ("right to be forgotten") — subject to legal obligations
• Restrict or object to processing
• Data portability (receive your data in structured format)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at supportquantumbytetechnologies@gmail.com

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential: Session management, cart persistence, authentication, security
• Analytics: Page views, product interactions, conversion tracking (Sanity)
• Preferences: Language, currency, theme settings

You can manage cookie preferences via your browser settings. Disabling essential cookies may break core functionality (cart, checkout, login).

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, contact us immediately for deletion.

10. International Data Transfers

Your data may be processed on servers located outside Pakistan (e.g., Vercel US/EU, Neon US). We ensure appropriate safeguards (Standard Contractual Clauses, adequacy decisions) for any cross-border transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy concerns, data requests, or questions about this policy: